Cancelling bus tickets

Did you book tickets and did you change your plans and do you need to cancel? This is possible and the rule is quite simple:

If you cancel more than 14 days before the start of the trip, you will get a full refund.

If you cancel within 14 days, a refund will no longer be possible.

In the unlikely case that KoncertBus will cancel the trip, you will also get a full refund as soon as possible and within 10 working days. If you want to cancel, just send us an email with your booking number, your IBAN account number and your contact data. We can only process cancellations when we receive them in writing.

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