Terms & Conditions


The entity providing services covered by these Regulations is:
KONCERTBUS Irena Kwikkers with its registered office in Krakow at ul. Turystyczna 23, 31-213 Kraków, NIP 9451992801 hereinafter referred to as the Organizer.
The Organizer is the owner of the KONCERTBUS website, hereinafter referred to as the Website. The website www.koncertbus.pl is part of the Website.
The services available on the Website are provided electronically.
The contact with the Website is possible via e-mail using the following e-mail address: infokoncertbus


  1. "Regulations" shall be understood as this document.
  2. The Regulations define general conditions, principles and manner of providing services by electronic means, as well as their scope and types of these services, via the website www.koncertbus.pl KONCERTBUS by the Organizer.
  3. The Regulations specify the terms of concluding and terminating contracts, the rights and obligations of Participants, the procedure for complaints and the rules and technical conditions for the provision of electronic services.
  4. Reading the content of the Regulations and complying with its provisions from the moment you take actions to use the services provided through the Website or otherwise aiming at using the Website is the responsibility of the User.
  5. By using the Website by the User means accepting in full the following Regulations, and confirming the acknowledgment that the provisions of the Regulations define the scope and conditions of using the services offered by the Organizer, as well as accepting the content of the clause on personal data protection.
  6. Each Website User has the opportunity to access, play or record the content of the Regulations in the manner chosen by him and the time of his choosing by means of the website: www.koncertbus.pl
  7. Each User will be informed about any changes to the Regulations by entering a message on the website: www.koncertbus.pl in which the communication will contain the date of entry into force of these changes and it will not be shorter than 14 days from the date of announcement of these changes.
  8. The Regulations has been prepared in the Polish and in the English languages. In case of divergence between the language versions, the Polish version shall prevail. These Rules shall be governed by and construed in accordance with the law of the Poland. All disputes arising in connection with the above mentions contracts shall be submitted to the jurisdiction of the Polish courts - except where the binding laws provides otherwise.


  1. The User is every person using the Website.
  2. A user may be a natural person with full legal capacity, a legal person or an organizational unit without legal personality, which the law grants legal capacity.
  3. The User, in order to use the Website or conclude a contract, is obliged to register and create his account (hereinafter: Account).
  4. The User or Participant shall be strictly prohibited from providing unlawful content to the Website.


  1. User registration consists in filling out the registration form.
  2. The Account is operated free of charge by the Website.
  3. The Account is created for each User individually, under the selected name (hereinafter: Login) in the number of only one Account.
  4. The User will receive a message confirming the creation of an account on the e-mail address provided by the User during registration in the registration form.
  5. Account names are not repeated. The account becomes a collection of resources, where the User's data and the User's activity on the Website are collected.
  6. Personal data indicated by the User during registration is considered to be true and correct. All User's activities recorded on the User's Account are considered to be from him.
  7. The user is obliged to update the indicated data if they change.
  8. By registering, the User is given the opportunity to conclude a contract with the Organizer in the scope of services provided by him and to administer his personal data.
  9. Registration on the Website means the conclusion of a contract with the Organizer for the provision of electronic services, which is considered to be concluded for an indefinite period.
  10. The scope of the agreement includes the possibility of using the Website's functionality.
  11. The Organizer has the right to block the User's Account in case of non-compliance with the provisions of the Regulations or to bring about a threat to the security of a given Account.
  12. From the moment of blocking to the moment of unblocking the Account, the use of the Account consists only in the administration of the User's data.
  13. The User has the right to delete the Account using the form. Upon the deletion of the Account, a contract within the meaning of 10 of this Chapter is considered to be dissolved.
  14. Removal of the Account is tantamount to termination of the contract for the provision of electronic services concluded between the Organizer and the User, indicated in point. 8 of this Chapter.
  15. The Organizer has the right to delete the User's account in case of violation by the User of the Regulations.


The participant is a User who has validly and effectively concluded a transport brokerage agreement with the Organizer.


  1. The subject matter of the services covered by these Regulations is the provision to the Participant of an intermediary service in the domestic carriage of persons in order to provide the Participant with access to selected cultural events and then return to the place of departure.
  2. The Organizer is not a carrier.
  3. The Organizer is not a party to the contract of carriage concluded between the Participant and the Carrier.
  4. Making a reservation, purchase or booking via a form on the website, which is described in point IV means the conclusion of the contract of carriage through the Organizer and confirmation of acceptance of the terms of these Regulations.
  5. Reservations and shopping are possible 24/7. Realization of reservations and purchases made on Saturdays and Sundays will take place on the next working day.
  6. Carriage services will be provided by entities cooperating with the Organizer - carriers possessing the required licenses, including licenses for the national road transport - and on the basis of applicable legal regulations.
  7. The given ticket prices always refer to round trips (access to the place and return to the place of departure).
  8. Payments for the brokerage service in the transport described in point 2. of this chapter, should be made immediately after making a reservation, purchase or booking via the Przelewy24.pl payment service.
  9. After the payment, the Organizer will send the Participant an e-mail to the address provided in which the Participant's data (name and surname), the place of departure and arrival and the planned departure and arrival times are stated. Latest two days before the departure date another e-mail will be send which will state the name of the carrier and other information provided by law and will include a ticket for the bus transfer.
  10. The participant is obliged to arrive at the indicated departure point in time, so as not to delay the planned departure of the coach. Delay of the Participant at the departure point causing the bus departure delay of the coach at the hour and minute specified by the Organizer is treated as a resignation from the booking by the Participant. This also applies in the event of non-attendance by the Participant during a break on the journey, or non-attendance when departing for the return journey at the given hour and minute.
  11. During transport, the Participant is obliged to comply with the carrier's regulations. The content of the carrier's terms and conditions is attached to the ticket each time.
  12. The Participant is obliged to comply with the general regulations, determined by the applicable law and the instructions for the use of the means of transport.
  13. The Participant is obliged to comply with the provisions of the Transport Law Act of November 15, 1984 (hereinafter: Transport Law) in the wording binding at the time of performing the transport.
  14. The Participant should have valid documents authorizing to travel (identity document, passport, and visas, if required) and a valid ticket for the transport or confirmation of its purchase. These documents shall be submitted to the driver or representative of the carrier before commencing the transport service and before taking a seat in the means of transport.
  15. The Participant is responsible for having the necessary documents.
  16. The carrier may refuse to carry the transport to a person who does not have a valid transport document.
  17. The Organizer reserves the right to refuse carriage and to retain the ticket of a person who entered into his possession in violation of the law or who is not able to prove by himself that he is the person on whose name and surname the ticket was issued.
  18. The Participant is liable for damage caused in the means of transport on the basis of applicable provisions of law, in particular the Transport Law.
  19. The carriage of minors is possible only in the presence of their legal guardians, and without their presence only if they have written consent of their legal guardians for unaccompanied minors. At the request of the driver or representative of the carrier, the above-mentioned written consent, under pain of refusing to transport a minor.
  20. The Participant is not able to withdraw from the contract, but he has the option to resign from its implementation, which must be notified by email or telephone by Organizer and receive confirmation.
  21. In the event of resignation from departure from the Participant, the Organizer reserves the right to make deductions of the following amounts:
    1. More than 14 days before the day of departure - the entire amount of the ticket will be returned to the Participant;
    2. 14 days before the day of departure and later - the entire amount of the ticket will be deducted to the Organizer;
  22. In the event of cancellation of an event / concert for which the Organizer organizes a trip, the Participant receives a refund for the journey, however the Organizer has the right to deduct the following amounts:
    1. more than 14 days before the date of departure - the entire amount of the ticket will be returned to the Participant;
    2. 14 days before the day of departure and later - the entire amount of the ticket will be deducted to the Organizer.
  23. The Organizer provides only the intermediary service in the transport of persons and is not responsible for the course of the program of the event in which the Participant participates and is delivered via a transport organized by the Organizer.
  24. The Organizer is entitled to change the type of coach during the route. Transfers and stops to pickup other Participants, aswell as stops for breaks are allowed.
  25. Published departure and arrival times may be changed up to 2 days before departure, until maximum 90 minutes earlier or later. In case of a change the Participant will be informed via e-mail. The Participant is deemed to consider the possibility that departure times may change period. Resigning from the booking due to updated departure times will be considered as a cancellation.
  26. The Organizer has the right to cancel a service in case of limited individual tickets sold or circumstances beyond the Organizer’s control. In case of a cancellation by the Organizer the Organizer will notify the User via email latest 7 days before departure. The Organizer will refund the full booking price to the Participant via bank transfer, to the account known at the Organizer, latest 7 days after the cancellation has been made public.
  27. The Organizer can not be held liable for damages that arise from the cancellation.


  1. Placing a reservation, purchase or booking by the Participant is tantamount to consent to the sharing of personal data that are to serve the purpose of the contract.
  2. The administrator of personal data is KONCERTBUS Irena Kwikkers with its registered office in Krakow at ul. Turystyczna 23, 31-213 Kraków, NIP 9451992801, email: infokoncertbus
  3. The Organizer may process personal data of the User or Participant such as: name, business address, e-mail address, PESEL number, tax identification number, bank account number, telephone number and other data necessary to perform services covered by this rules.
  4. The Organizer processes the personal data of the User or Participant for the following purposes: performance of the contract, the Organizer's performance of the legal obligation imposed on it, in particular in the field of tax law, taking with the User or the Contact Participant in order to provide information on the progress of the contract, constitutes the implementation of the Organizer's legitimate interests.
  5. On the basis of the Organizer's consent, for the purpose described in detail in its content, pursuant to art. 6 and art. 9 of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 (hereinafter: GDP), the data indicated above may be transferred to other entities (in particular carriers).
  6. The Organizer will entrust the processing of data of the User or Participant in this Chapter on the basis of a contract for entrusting the processing of personal data for a specific purpose. The personal data of the User or Participant will be kept for the period of validity between the parties of the contract or until withdrawal of consent for their processing, and in the remaining scope until the time of prescription of all claims arising from legal relationships between the parties.
  7. The User or Participant has a legally justified possibility to request the Organizer to access his personal data, rectify them, delete or limit processing, and the right to object to the processing of the above data, as well as the right to transfer personal data. In the case of data processed on the basis of a prior consent, withdrawal of consent does not affect the lawfulness of the processing of personal data prior to its withdrawal. In performing the information obligation indicated in the RODO, the Organizer also informs that the User or Participant has the right to file a complaint to the Office for Personal Data Protection if it determines that his personal data are processed by the Organizer in breach of the law in the field of personal data protection. The personal data of the User or Participant will not be subject to the automatic decision-making process, in particular they will not be subject to profiling within the meaning of the GDPR. Acceptance of these regulations is a statement that the User or Participant has read the information about the processing of his personal data by the Organizer.
  8. Providing incorrect personal or contact data and the lack of contact with the User or the User shall be charged to the Organizer.


  1. All complaints arising from the performance of the contract of carriage should be sent to the Organizer's address: KONCERTBUS Irena Kwikkers ul. Turystyczna 23, 31-213 Kraków within 1 (one) month from the occurrence of circumstances being the subject of a complaint. The person authorized to file complaints is the User or Participant or his legal guardian. The complaint can also be submitted by the contact form on the website or by email, to the following address: infokoncertbus
  2. Complaints submitted by third parties will not be considered.
  3. When submitting a complaint, describe the circumstances, reservations, damages and present claims.
  4. The organizer considers complaints within 21 days from the date of its delivery to the address indicated above.
  5. In the event of receiving a complaint that requires supplementation, the deadline for hearing the complaint runs from the day it is completed. It is possible to supplement only complaints once.
  6. In matters not covered in the content of these Regulations, the provisions of law that are generally applicable on the territory of the Republic of Poland, in particular the provisions of the Civil Code and the Act of November 15, 1984 apply. Transport law.


  1. The minimum technical requirements that allow the use of the Website:
    1. computer connected to the Internet (online use);
    2. an internet browser capable of handling Cookies, JavaScript files and SSL encryption;
    3. access to electronic mail;
    4. software for reading files with the .pdf extension.
  2. The use of electronic services is associated with the risk of infecting the IT system with undesirable software, including the one whose only purpose is to cause damage.
  3. In order to maintain the security of using the Website, it is recommended that the User or Participant equips the device used, among others in an antivirus program, constantly updated.


Regulations in this wording shall enter into force on 10/01/2018.

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