Frequently Asked Questions

General questions

You will receive your purchase confirmation as soon as the payment has been accepted by our system. It will be sent to the email address provided by you along with your data (name and surname), the place of departure and arrival and the planned departure and arrival times are stated. No later than two days before the planned trip, you will receive your ticket together with additional information regarding the carrier operating the route. In case of no email received please check your spam folder or contact us via the contact form.
Together with KoncertBus, you can organize your own private trip to your favorite events. We will prepare everything for you! It is enough to provide your information and the number of passengers. We offer a wide range of possibilities. For more information: fill out the enquiry form.
The planned departure time can be viewed after logging in to the website, then going to bookings. Additionally, all information will be send to the provided email adress together with the purchase confirmation. The final departure time will be confirmed via email togeteher with your ticket.
Yes, you can request your own pick up location by filling out the enquiry form. We will contact you as soon as possible after receiving your request.
If you and your friends placed one booking all together, you are travelling together. If everybody booked private and you have the desire to travel together, please contact us via email at least 7 days prior departure.
Do not hesitate and immediately call us at +48 792898981. We will contact the driver and see if he can wait a little longer, it depends on the situation.
There is no possibility to add extra passengers to an already made booking, you will need to make a new booking for them. You can always contact us to aks if the new passengers can travel on the same bus and we will try to accomodate this.
We are there to assist you. You can always contact us via email or call +48 792898981.

Need help?

For any questions you can reach us via mail, phone and WhatsApp.

Contact Us +48 792 89 89 81

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